With the Caliper’s Advisor Competency Report for Processing Specialist, you will gain a concise and accurate picture of a candidate’s strengths, limitations and overall potential for the job.

The product includes:

  • An elaborate report that helps with both selection and development
  • A detailed analysis of the individual’s strengths and possible development areas
  • Descriptions of potential competencies and representative behaviours in easy to understand terms
  • A phone consultation with a consultant to explain the report’s results and its implications (accreditation in Caliper also available to allow in-house interpretation and debriefing)
  • Behavioural-based interview questions to ask candidates based on assessment results in recruitment reports
  • Managing for Success suggestions, which include coaching recommendations and tips for working with the individual
  • A Function-Fit index and/or Caliper Consultant’s recommendation can be included

Processing Specialists process applications, claims, transactions, or information requests in accordance with designated guidelines. When information is inaccurate, incomplete, or does not otherwise meet compliance standards, they communicate with others to obtain the information needed to resolve these issues.

Examples of Processing Specialist Positions in India are:
Loan Processing Specialist, Loan Processor, Claims Adjuster, Claims Examiner, Underwriter, Administrative Underwriter, Transaction Processing Specialist, Accounts Receivable Associate, Accounts Payable Associate, Auditor.

COMPETENCY AREAS MEASURED BY THIS REPORT:

Quality Focus – Processing Specialists ensure that all work in their area of the business, but also throughout the organisation, and by vendors, suppliers, etc. is performed skillfully and to high standards for quality and integrity.

Compliance – They work to ensure that they themselves, team members, other employees, contractors, strategic partners, and other relevant stakeholders act according to all relevant rules, regulations, policies, and best practices, and that their behaviour in the organisation meets the company’s standards of conduct.

Communicating – Processing Specialists provide the information that others need in a concise, direct, and straightforward manner. They are aware of how their message affects the receiver and strive to make sure that the receiver clearly understands the specifics and function of the message.

Information Seeking – They are driven by an underlying curiosity and desire to know more about things, people, or issues. This involves going beyond routine questions and includes digging or pressing for more precise information; resolving conflicts by asking a series of questions; or conducting broader environmental scanning for opportunities or miscellaneous information that may be useful in the future.

Time Management – Processing Specialists  focus on completing all work tasks in the allocated time while remaining responsive enough to react to competing demands and shifting priorities. They are able to manage multiple responsibilities simultaneously while still being organised, keeping on top of important time-sensitive tasks, and performing all work meticulously.

Active Listening – They reach mutual understanding in communication with others by expressing genuine interest in the content and meaning of other people’s messages. They ask clarifying questions to ensure they’re aware of the situation and to get more information, and they rephrase what is said to ensure they understand the meaning and interpretation.

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